Refund Policy

Thank you for shopping with Tscinbuny. We strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, please review our refund policy below.

1. Eligibility for Refunds

• Return Period: You may request a refund within 30 days of receiving your order. After this period, we unfortunately cannot offer a refund.
• Condition of Items: Items must be returned in their original condition, unused, and with all original packaging and accessories included.
• Non-Refundable Items: Custom orders, digital products, and items marked as non-returnable are not eligible for refunds.

2. How to Request a Refund

• Contact Us: To initiate a refund, please contact our customer service team at tscinbunyzhiyi@gmail.com with your order number and a brief description of the issue.
• Return Authorization: Once your refund request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.

3. Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
• Refund Issuance: If the return is approved, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

5. Exchanges

• Product Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item. Refunds are not issued for exchanges.

6. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at tscinbunyzhiyi@gmail.com.

Thank you for choosing Tscinbuny. We appreciate your business!